We’re sad to announce that the QuickCoach experiment has come to an end.
As of September 19, 2025, we are no longer accepting new users.
Existing users will retain access until November 14, 2025. After this date, all accounts will be permanently inaccessible by both coaches and clients.
Monthly subscribers: Accounts have been canceled and billing has stopped.
Annual subscribers: Accounts have been canceled and refunds will be issued for any remaining time.
Changing software platforms can be challenging, but we’ve partnered with Trainerize to make the transition easier. They’ll help you move your clients, workout library, and plans over to their platform.
Emails have been sent out to help with the transition.
To everyone who supported QuickCoach - thank you. We hope our software made it easier for you to train your clients and build meaningful experiences.
QuickCoach (A FitFocus Company)
Operated by FitFocus IO PTY LTD (ACN 661 231 330)
Last Updated: 14 Dec 2025
This Privacy Policy applies to the QuickCoach platform and all related products, services, and websites operated by FitFocus IO PTY LTD, including www.quickcoach.fit (collectively, “QuickCoach”, “we”, “us”, or “our”).
QuickCoach is owned and operated by FitFocus IO PTY LTD. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access our websites, use our platform, and interact with our services.
We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Where applicable, we also comply with international data protection laws, including the GDPR for users in the EU and UK.
By using QuickCoach, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described.
FitFocus IO PTY LTD acquired QuickCoach in December 2025.
As part of this acquisition:
Existing QuickCoach user data was lawfully transferred to FitFocus
No reduction in privacy protections occurred
All personal information is now handled under this Privacy Policy
If you were a QuickCoach user prior to the acquisition, your continued use of the platform constitutes acceptance of this updated Privacy Policy.
We may collect the following categories of personal information:
Name
Email address
Contact details
Date of birth
Gender
Where QuickCoach features support health, fitness, or performance tracking, we may collect:
Age, height, and weight
Fitness metrics and performance data
Training history and activity data
Health-related information voluntarily provided by users or their clients
Nutritional or lifestyle-related inputs
Health and fitness data is collected only where necessary for service delivery and with user consent.
Photos, videos, and documents voluntarily uploaded to the platform
IP address
Device type and operating system
Browser type
Access times
Platform usage patterns and interaction data
Information received through integrations with third-party services, APIs, or connected tools
We collect information through:
Direct user input during registration and platform use
Forms, surveys, and customer support interactions
Automated technologies such as cookies and analytics tools
Third-party integrations and APIs used within QuickCoach
We collect personal information only with your consent or where otherwise permitted by law. By using QuickCoach, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
You may withdraw consent at any time, subject to legal or contractual limitations.
We collect and process your information to:
Provide, operate, and maintain the QuickCoach platform
Enable coaches, trainers, and professionals to manage their clients
Deliver health, fitness, and performance-related features
Provide insights, tracking, and program management tools
Communicate service-related updates and notifications
We may also use your information for:
Product development and feature improvement
Analytics and performance monitoring
Customer support and issue resolution
Compliance with legal and regulatory obligations
QuickCoach uses third-party service providers to support platform functionality, including (but not limited to):
Cloud hosting and infrastructure providers
Analytics and monitoring tools
Communication and notification services
AI and data-processing services
Where possible, data shared with third parties is anonymised or minimised. We select providers that follow industry-leading security practices, including compliance with standards such as ISO, SOC, and HIPAA where applicable.
We implement reasonable and appropriate technical and organisational safeguards, including:
Secure, password-protected systems
Role-based access controls
Encryption of data in transit and at rest
Secure authentication and authorisation protocols
Regular monitoring, testing, and security reviews
Data is primarily stored using secure cloud infrastructure, including Australian-based data centres. We have the capability to support data storage in other regions where required or requested.
In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and relevant authorities in accordance with applicable laws.
We do not sell, rent, or trade personal information.
We may disclose personal information:
To trusted service providers under confidentiality agreements
Where required to comply with legal obligations
To protect against fraud, misuse, or security threats
In connection with a merger, acquisition, or asset sale
We use cookies and similar technologies to:
Authenticate users
Maintain sessions
Track platform usage
Improve user experience and performance
You can manage or disable cookies through your browser settings. Disabling cookies may affect certain platform features.
QuickCoach is not intended for use by individuals under 16 years of age. We do not knowingly collect personal information from minors and take reasonable steps to prevent underage account creation.
While FitFocus primarily operates in Australia, QuickCoach may process or store data in other countries. Where international transfers occur, we ensure appropriate safeguards are in place to protect your personal information.
Active accounts: Data is retained for as long as required to provide services
Closed accounts: Data is retained unless a deletion request is submitted
Legal obligations: Certain data may be retained where required by law
You have the right to:
Request access to your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent where applicable
Requests can be made by contacting support@quickcoach.fit.
Where data has been shared with third-party providers, we take reasonable steps to ensure deletion aligns with our policies upon user request.
Under the Privacy Act 1988, you have the right to:
Access personal information we hold about you
Request corrections
Make a complaint regarding privacy handling
If you are located in the EU or UK, you have additional rights under GDPR, including:
Access, rectification, and erasure
Restriction or objection to processing
Data portability
Withdrawal of consent
We process personal data based on:
Performance of a contract
Legal obligations
Legitimate interests
Explicit consent
We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the most recent version. Continued use of QuickCoach constitutes acceptance of any revised policy.
Privacy Officer
FitFocus IO PTY LTD
📧 support@quickcoach.fit
We are committed to protecting your privacy and handling your information responsibly. If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us.
